Subscription Problems and FAQ

Subscription Basics

MOA's subscription or magazine distribution policy is unique and has confused some Mooney enthusiast/owners into thinking they have joined (or renewed) when in fact they are NOT currently a MOA member in good standing. Unless you join MOA and are a member in good standing, you will only receive the 6 "free/open" issues sent every other month IF MOA has a current address on file.
Since inception, we have sent every "all metal" M20 Mooney owner with valid FAA registrations (and continental U.S. address) a complementary or FREE issue bi-monthly. This is makes us the most widely read Mooney enthusiast magazine. Only MOA Members in good standing get all 12 issues.
The 6 "free or open" issues are sent via pre-sort standard (bulk) U.S. mail to the last known address of all U.S. M20 owners. However it isn't forwarded unless you have asked your P.O. to do so, and because we request (and pay for) address corrections, sometimes we can learn of forwarding addresses. However, if we do not get a new address for you, you will be remove from our list. Like most other magazines, MOA members also receive 6 (of their 12) issues via this method as well. If you move and don't notify us, even MOA members will be removed until we receive a good or current address for you.

Subscription Notices and Last Minute News and Magazine Web Connection* Information

*Web Connections: From time to time we offer additional information, data, or even supplemental articles on topics which we simply don't have room for in our print magazine. You can check here and in the bright yellow boxes of MOONEY PILOT Magazine section for these notes.

January 1, '03 Subscribers Notice: As mentioned in the "Cockpit Clutter" in the last few issues, we sincerely apologize but due to several factors, the "free/open" October '02 and "members only" November '02 issues were delayed shamefully. Both issues have now been mailed. In addition, the December "free/open" issue is being mailed during the week of Jan 12th. The end result is that many of you may receive several issues in rapid succession. The good news is that the January '03 "members only" issue should be received by members within a few weeks relatively on-time as it is now being printed.
For the most part, our magazines do not contain time sensitive materials per se, however being late in mailings is something we are not proud of and is something we will make every effort to correct in the future. Of note is that the October issue was initially delayed purposefully due to certain events at Kerrville. To further complicate the situation, several computer interface maladies occurred which caused us to "loose" substantial (Oct. related) material. Therefore being a small organization with limited manpower, this caused us to run late with Nov. and Dec. as well. In addition, our printer moved into larger quarters and was shut-down, further aggravating this situation from a production standpoint.
Rest assured we will re-double our efforts to keep more current in the future and we sincerely apologize for any inconvenience this has caused our readers and MOA members.

Magazine Subscription Policies, Problems, And Frequently Asked Questions (FAQs)

Q) I am a member and am not getting my magazine
A) The first thing you should do is to verify if we have your correct address and contact information. Do this either by going on-line and click in the "Update Our Data" section or click in the little pop-up box which comes out each time you enter our site. You have to put in your correct email for this to register and update information. In addition, you can call, fax, or email us with your correct data and "N number". In fact, it is a good idea to do both; update on-line and send us an email, fax, or call. Make sure each time you contact us you include a day phone, your "N number" and/or your MOA ID.

Q) I am NOT a MOA member but am not getting my "free/open" issues
A) Again, we probably don't have current contact information. See above but it is vital you make sure we have a current address. However, if you notify us between the cycles of free/members only issues, it is possible you won't receive a free/open issue for up to two months or until the next free/open issue comes out.

Q) How can I get back issues or at least the last few issues?
A) Most all back issues are available but quantities are limited and first come, first served. Please advise which issues you desire. Charges are $5.75 each ($15 minimum) plus S&H and MOA members get a discount. Call, fax, or email us with your request. We hope to publish a directory of topics in the near future to assist your quest.

Q) I have joined MOA and have not got any "official" notice
A) We are working on this and will have a better system in the near future.

Q) I have verified my address on-line (and it is correct), but still am not getting my magazines
A) Call or email us with your particulars. We guarantee delivery only to MOA Members. Sometimes we have found no particular reason, but members can't seem to receive our "free/open" issues. We think you have postmen who like it.... Who knows, we can guarantee they are sent but unfortunately things happen beyond our control no matter how hard we try. We have had instances where complaints to your local post office has cleared the problem. Imagine that...! .

Q)    I am a MOA Member, but can't get in the "members only" section of the web site
A)    You need three things to get in.
    1) Be a member in good standing (our site keeps track of your expiration date).
    2) Have a current MOA ID,
    3) Have a current password (which you have picked).
If you feel you have met all there criteria call or email us with your particulars. If you have lost or forgotten your password or MOA ID, please email us with your contact information AND "N NUMBER" as we will get back to you soon.

Q) I am a member and don't seem to be getting my "free/open" issues but I get my "members only" issues
A) The free/open issues are sent out pre-sorted, not first class like the "Members only" issues. Thus first class mail is forwarded and the others aren't. The problem can generally be traced to a poor address or a mailman who likes our magazine... Call or email us with your particulars and N NUMBER and/or MOA ID number.

Q) I get you confused with the other Mooney group (MAPA). How can I tell if I am a current MOA Member in good standing?
A) Many different brand aircraft have several owner groups to choose from and it can be confusing. One way to verify if you are a MOA Member in good standing is to see if you can get into our "members only" section on-line. The other way is to see if you are getting all 12 monthly issue or only every other one. Only MOA Members get all 12 issues and all other Mooney owner/enthusiasts only get 1/2 the story...! Call, email, fax, or write us if your status is in doubt or if you are confused. The other organization is located in San Antonio, Texas and you can reach them on-line at; http://www.mooneypilots.com We are totally two different organizations and they don't seem to like us referring people to them, so except for this page we have eliminated their contact data from our web site.

Q) Why was your Oct '2 issue mailed so late and why have some of your other issues mailed late?
A) Good question. Several things happened in late fall namely we had a major computer program Actually, we try to keep a tight schedule between closing a magazine and getting it out. We adopted this policy back when things were happening at Kerrville in fairly rapid order and thus, we carried lots of late-braking news. Thus, we didn't have the time cushion other magazines enjoyed. We are a small organization and sickness or family emergencies can come into play.

Q)    How do I join MOA?
A)    You can join one of several ways,
    1) On line and click on the "Join MOA" section. If you join on-line you will have immediate access to the "members only" section of our web site.
    2) Email us with your particulars including your "N number" and CC information
    3) Call MOA toll free at: 877-JOIN MOA (877-564-6662) and talk to our staff. If you call after hours EST, please leave your contact information including your "N number" and we will return your call the next business day.